Accessible Public Transportation Woes
I have said before that I am in a wheelchair and I am capable of driving but I do not have a license. I have to consider that my own choice. Therefore, I know the options I have if I am unhappy with public accesible transportation. However, I do pay for this service, and as such I feel I have every right to complain when the service is not up to par.
The service I use is a city-funded company. What this means is that the company is going to get funding no matter how they perform. No matter how many people abandon them because of poor service, they will get funding.
Most cities have a mixture of city funded and independent accessible transport companies, and my city is no exception. The problem is that the independent companies can charge a much higher price. True, they will work harder to do right by their clientele, but they will charge up to $50 for a ride (literally). Meanwhile the city-funded companies will hire anyone who can answer a phone to take down reservations, and when they get it wrong and you call in to complain, the answer you recieve is something like “What do you want for a $2 ride?”
Granted, this is about the same price as the regular city bus, so that’s great when they get it right, but if you miss work because of the inadequate employees they hire, it would not matter if it cost 2 cents!
Is this a nationwide problem with handi-transit? I would like to hear other people’s opinions on the problem and how it could be fixed.